TERMS AND CONDITIONS/WARRANTY
This rental contract forms the sole agreement between the Hirer (Also known as the customer) and Bianca.
By paying the 60% deposit and/or by accepting delivery of rented items, customer agrees to all terms and conditions shown on this rental contract as well as the specific rules to follow.
Operators should read all warnings and instructions (SPECIFIC RULES TO FOLLOW)
All equipment to be used at own risk.
Customer has to check that he/she has received all goods ordered/hired in good working condition.
Customer assumes full responsibility for all rented items, including their safe and proper use, operation, maintenance, and return to Bianca. The Customer is responsible for all loss, damage, and repair.
The Hirer/Customer agrees to indemnify and hold Bianca harmless for any claims from customers use or misuse, including any third parties for loss, injury, and damage to persons or property arising out of the customer's negligence or operation including legal costs incurred in defence of such claims.
If hirer/customer refuses to return rented items, the hirer/customer agrees that Bianca and its agents may take all reasonable actions necessary to recover rented items without prior notice or legal process.
The Hirer/Customer acknowledges the possibility of injury and will provide adult supervision.
The customer will be liable for any damage/theft of the equipment whilst in their care. All damages incurred to any hired equipment, inflatable's or motor while in possession of the hirer will be payable by the hirer unless mutually agreed upon in writing by both parties.
Bianca will not be held responsible for any associated rental, stall fees, entry fees or any other such expenses that might be incurred as a result of the hire of equipment.
ATTORNEY FEES: Hirer/Customer agrees to pay all attorney fees and court costs incurred by Bianca in enforcing these terms and conditions.
PAYMENT: Please note that 60% Deposit is required to secure your booking. We do not hold bookings. If we do not receive your deposit in 48 hours then you will lose your booking without any notice. The outstanding balance is due 48 hours before the party. Please specify how you will pay the outstanding balance. Please refer to our “booking process”.
CANCELLATIONS POLICY: All cancellations due to bad weather for Saturday and Sunday parties must be made on the Friday before 1pm. Otherwise you will lose your refund.
Parties on Fridays and Mondays must be cancelled the day before, before 10am.
If you want to cancel your entire booking for other reasons then you must cancel not less than 10 working days (Mon -Fri.) in advance, otherwise you will lose your deposit. If it rains on the day of the event, we will refund you for the jumping castle or exchange for alternative indoor entertainment all other equipment can be used indoors. Bianca t/a Kids Themed Parties also has the right to cancel the booking and refund you in full due to bad weather or for any unforeseen circumstances.
ELECTRICITY: Power points are the responsibility of the hirer. We do not hire out generators.
DELIVERY FEES: Contact via email with venue address for delivery fee. Free Delivery in the Table view area is for weekends only. Deliveries only on Friday – Monday and Public Holidays. Orders are delivered the morning of party booking date and collected same day unless arranged otherwize.
PLEASE NOTE: Due to our tight delivery schedule we only setup the items hired from Bianca. You will be responsible for the setup of everything else.
Inflatable and Kids Play Equipment Hire:
SPECIFIC RULES TO FOLLOW
Children must be supervised at all times
Compatible age groups must play on unit at the same time. Age groups must not be mixed. Different sized children must not be mixed.
The Jumping Castle is designed for children and is not to be used by adults. The maximum weight of somebody in the inflatable unit is up to 100kg.
Individuals with head, neck, back or other muscular-skeletal injuries or disabilities, pregnant women, small infants and others who may be susceptible to injury from falls, bumps or bouncing are not permitted in the inflatable unit at any time.
Bouncers should not sit or lay down while others are bouncing around them, as a jumping child could fall down on top of a sitting or lying child.
All persons must remove shoes, glasses, jewellery, and anything else that may harm the Jumping Castle or other users of the Jumping Castle or anyone in door around the Castle.
All bouncers must empty their pockets before entering the Jumping Castle.
No flips, somersaults or horseplay. Do not run and/or bounce against the walls. Do not run or jump through the door of the Jumping Castle. Do not climb or hang from the interior or exterior of the Jumping Castle.
Please do not allow the children with any food, sweets or drinks inside the jumping castles. If we do have to clean any food stains of the jumping castle you agree by accepting the terms and conditions that you will pay a cleaning fee of R150.00.
NO SILLY STRING. Silly string damages the vinyl. You will be charged for all repairs required from silly string damage. Please do not tape or fasten anything to the Jumping Castle.
Area required:
Inflatable units require a relatively open & flat area away from trees and walls.
Inflatable's are to be erected on grass surfaces free of stones, glass and any sharp objects. Please ensure you have checked the area for these as they can cause damage to the jumping castles. You as hirer will be held responsible for any damage.
We prefer to setup on grass, but we can also set the castles up on brick and concrete surfaces.
Do not setup nearby fire, braai's, and no smoking is allowed on or near the inflatable unit.
Pets: Keep all pets away from Jumping Castle. Also ensure that the area where the castle will go is clean and there are no doggy surprises on the grass or party area.
Weather:
Keep Blower Fans DRY at ALL TIMES.
No water shall be allowed on the inflatable unit (Except on specified water slides).
Do not use the Jumping Castle during rain. The jump surface is very slippery when wet. If during operation the wind becomes excessive (25kph), remove all bouncers and deflate the Jumping Castle.
Should the jumping castle begin to deflate:
If the motor has stopped - check the cord connection at the outlet and at the motor. Remember use of more than one extension cord can trip the circuit breaker.
If the Jumping Castle starts to deflate - check the air intake on the side of the motor for blockage. Check both tubes on the back of the Jumping Castle for snugness and retie if necessary.
If the Jumping Castle stakes come loose, pull the corner back and re-stake.
Should the Jumping Castle deflate, or if you experience any other problems with the equipment, please call before allowing or engaging in further use of the Jumping Castle.
PROCESS OF BOOKING:
Choose your party package and /or party hire items.
Either Fill in the form on the Contact Us page and submit form or email your requirements.
We will then forward you an invoice with the bank details so that 60% payment can be made as a deposit.
Note: we do not hold bookings. Therefore 60% deposit must be received within the agreed upon time frame otherwise the booking is seen as cancelled without any notice.
Please note that you are responsible to send us the proof of payment.
When we receive the proof of payment then we will mark your booking as confirmed and send you a confirmation e-mail along with the updated invoice.
We will then confirm the delivery times.
Please note that we will try our best to accommodate your party times, but we cannot be held responsible for delays that are out of our control.
We will always try our best to deliver at least an hour before the party or earlier.
Collections are done between 5pm and 6pm. Next day collection can be arranged but has to be discussed when booked. Additional fee will be charged.